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UX Researcher (m/f/d)

Date: 21-Jan-2022

Location: Düsseldorf, DE, 40468 DE

Company: C & A

We build on traditions as long as they don't stop us from growing. Therefore, we continuously reflect our actions and strive for improvement. This is the only way we can live up to our own standards to reinvent the fashion business in a sustainable way. 


In order to provide our customers with an individual and sustainable shopping experience, our teams’ focus lies on the innovative and creative improvement of our Omnichannel-Concept. 


Your responsibilities at C&A

  • You are part of the interdisciplinary User Research & Experimentation team comprising user researcher, CX manager and conversion optimizer working closely with digital product management and stakeholders within our digital organization
  • You continuously improve the user experience of our customers by initiating and applying mainly qualitative research methods (e.g. interview studies, focus groups, remote usability testing) but you are also comfortable with quantitative methods (e.g. on-site surveys, questionnaire studies)
  • You are responsible for the setup, the execution, and the analysis of research results
  • You interpret results and communicate insights to stakeholders in a suitable format
  • Based on gained insights you generate ideas and support developing hypotheses for A/B tests and personalization campaigns
  • You work closely with UX designer to create new user-centered concepts for currently ten C&A country shops with the overall goal to increase customer satisfaction, user experience and conversion rate
  • You exchange closely within the User Research & Experimentation team, UX designer and digital product management to coordinate the corresponding roadmaps
  • You are an advocate of our consumers and an active contributor to build a test & learn culture within the organization

At C&A you can look forward to

  • An exciting job in an international and inspirational working environment 
  • In-depth induction into your new role 
  • A positive working atmosphere with an open feedback culture 
  • The option to work from home 
  • In addition, you will enjoy attractive discounts including on a public transport travel pass 

What we expect from you

  • You have successfully completed your studies, preferably in the fields of human computer interaction, communication design, social science, market research, (business or media) computer science or comparable trainings
  • You bring with you several years of relevant experience in the field of user or market research 
  • You have very good methodological skills in user research (especially qualitative methods) and a good knowledge in human-centered design 
  • You are familiar with common research tools (e.g. UserZoom, Hotjar, RUT, SurveyMonkey) and UX design tools (e.g. figma, Sketch etc.)
  • You have a high degree of initiative, you are well structured, and you find the right balance between pragmatism and detail in your daily doing
  • You have strong analytical skills, you are a team player and a strong communicator
  • You speak fluently German and English

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