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Shared Services Center Leader (m/f/d)

Date: 19-Nov-2021

Location: Düsseldorf, DE, 40468

Company: C & A

We build on traditions as long as they don't stop us from growing. Therefore we continuously reflect our actions and strive for improvement. This is the only way we can live up to our own standards to reinvent the fashion business in a sustainable way. In our daily business we focus on equality, fairness, openness and mutual trust. 

Your responsibilities at C&A:

  • Assess, Design and implement a shared services management model together with all stakeholders internal and external
  • Together with Regional HR Team Heads, establish system and process guidelines for scope of HR services rendered from SSC
  • Design of overall HR data landscape
  • Standardize practices and processes to generate efficient delivery of HR services
  • Design and implement service level agreement that will deliver reliable and quality services (advice and transactional)
  • Ensure effective and efficient HR shared services (HRS) in line and according People strategy to ensure customer satisfaction.
  • Provide expertise advise to country HR on SSC services and improvements on services based on the feedback from the Busines Units
  • Identification of new shared services and scopes of services


What we expect from you:

  • Proven track record of international work experience in similar leadership positions for SSC
  • Successful lead of interdisciplinary implementation or process improvement projects
  • Knowledgeable around (latest) functional SSC system/ IT solutions (e.g. workflow tools)
  • Experience in customer-service organization or related environment preferred
  • English is a must, any additional European language is a plus


At C&A you can look forward to 

  • An exciting job in an international and inspirational working environment 

  • In-depth induction into your new role 

  • A positive working atmosphere with an open feedback culture 

  • The option to work from home 

  • In addition, you will enjoy attractive discounts including on a public transport travel pass