Omni Retail Systems Specialist - Business Solutions (w/m/d)

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as an Omni Retail Systems Specialist - Business Solutions (w/m/d)!

The Business Solutions team is responsible for the initiation and development of new retail system solutions. In addition, the role of the Omni Retail Systems Specialist – Business Solutions is to ensure the efficient management of all O2O applications and all store merchandise systems and applications, enabling seamless store operations and compliance with market-specific legal and fiscal requirements.
The Omni Retail Systems Specialist – Business Solutions is responsible for coordinating system development and implementation, providing technical support, and delivering functional training. The position plays a critical role in optimizing store systems and enhancing user satisfaction.
Acting as a key liaison between stores, internal departments, and external partners, the role drives operational excellence and ensures the effective development and delivery of technical solutions across markets.

Your responsibilities

• Ensure the alignment of retail systems with the company's overall strategy
• Research, identify, initiate, and develop new business solutions together with the Product Owner
• Test and deliver successful live launches of new store systems, application releases, and processes, including the development of training and user manuals to contribute to the further development of the company
• Initiate, support, and implement further development for assigned merchandise systems and O2O systems to optimize systems and processes for store users
• Create requirements, test, pilot, and document all system changes to ensure successful implementation, including the development of training and user manuals
• Drive a clear feedback loop for defined stakeholders / market support to gather detailed business and legal requirements and identify opportunities
• Identify critical system features and functionalities and co-drive decision-making for change requests in collaboration with the Product Owner
• Gather and analyze system data to identify and optimize areas for improvement, ensuring system consistency, completeness, and feasibility
• Take responsibility for providing business areas with the necessary support for store systems and processes to ensure system availability

What you bring

• University degree in computer science, business administration, or equivalent professional experience
• Proven experience in similar roles, preferably within a multinational corporate environment
• Extensive knowledge of merchandise systems and O2O systems in the retail market, combined with a deep understanding of store systems, related processes, and operations
• Strong knowledge of IT infrastructure, paired with excellent analytical skills and solid logical thinking
• Strong awareness of quality standards and user satisfaction, with a proactive mindset and willingness to go the extra mile
• High level of self-motivation, independence, and engagement, with the ability to take ownership and drive results
• Open-minded and flexible approach, with the ability to adapt quickly to new conditions and find the best solutions for the business
• Highly structured and solution-oriented way of working, combined with excellent communication and interpersonal skills
• Proficient in Microsoft Office 365
• Fluent in English; German or additional languages are a plus

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture