IT Support Specialist (2nd Level Support)

The future looks like you

C&A Europe is a leading European family-owned fashion retailer known for sustainable fashion and value for money offering. The organization has new leadership and is embarking on a multi-year transformation program where we are investing significantly to drive growth, revitalize the operational back bone of the business and our digital capabilities.

“Let’s build the future together - the best is yet to come”

As a key member of our Shared Service Center, you'll provide technical support across eight countries. Your responsibilities include user support for MS 365, hardware, mobile devices, printers, and video conferencing systems, as well as maintaining the IT infrastructure, including hardware, networks, and software.

You’ll collaborate closely with the central Tech Team to ensure compliance with guidelines, manage user administration, and minimize service ticket volumes. Additionally, you'll contribute to project management. A proactive mindset will make you a valued member of our diverse team.

How You'll Contribute

• Technical and functional user support.
• IT technical equipment of the branches.
• Internal order and invoice management.
• Inventory preparation and management.
• Support of opening new stores.
• Hardware and software installation.
• User training and onboarding.
• Negotiating with suppliers to bring them onboard.

What You Bring

• 1-2 years of experience in IT Support.
• Computer science, network, ITIL basics.
• Windows Server and Windows Client.
• Technical or management education.
• Years of professional experience, ideally in a similar position.
• Fluent English & Romanian.
• Open for traveling and flexibility.
• Organizational skills, teamwork.
• Initiative and self-organization.

What we offer

• The opportunity to work in a independent role, shaping the future of C&A in the Central Eastern European (CEE) Market.
• Access continuous learning and mentorship via the C&A E-Learning Academy and regular feedback sessions.
• Elevate your well-being as we collaborate with top-tier partners dedicated to your holistic health and success.
• Experience a flexible hybrid work environment with a 50% work-from-home option.
• Enjoy exclusive discounts in all our stores.
• Elevate your career in an environment that values your growth and well-being!